FAQ

What is Gold Filled ? 

Gold-filled jewelry is jewelry composed of a solid layer of gold, mechanically bonded to a base of either sterling silver or some base metal. Some high quality gold-filled pieces have the same appearance as 14 karat gold. Gold-filled items, even with daily wear, can last 10 to 30 years but will eventually wear through. Gold-filled items are 5 to 10 times thicker than regular gold plating.

What Is Vermeil?

Gold vermeil, or just vermeil, refers to items made of sterling silver that are plated with a thin layer of gold. All of our Gold Vermeil jewelry is plated with 18k gold.

My jewelry has broken. Do you offer repairs ?

Absolutely! Please email us at hello@divineindividual.com.

Do you take custom jewelry orders ?

Divina Rae loves to work on custom creative projects. Please email hello@divineindividual.com to discuss the possibilities. 

How do I know when my jewelry has shipped?

You will receive an automated email with your package's tracking information.

Shipping + Return Policy

We welcome international orders. Select the international shipping option during checkout and your package will be sent via UPS. All international shipping costs a flat rate of $80.00 and the customer is responsible for all taxes and duties.

Please allow up to 3 business weeks for production on all custom pieces. All custom orders are considered a final sale, thus making them non-returnable. However, we want you to love your new jewelry and are able to offer adjustments.

All other purchases ship within 1-2 weeks.

All non-custom pieces are eligible for a full refund less the shipping cost within 2 weeks of receipt.

For further information please email us Hello@DivineIndividual.com.